Help Online Photo Printing

What forms of payment do you accept?

We accept VISA and Mastercard Credit cards for our services and products, as well as VISA electron, VISA Debit cards and Switch and Solo Debit cards. We do not accept personal cheques, money orders or purchase orders for online purchases.

How do I check the status of my order?

Log into your account and from there you can visit the Order History page. This will be tracking your current orders, and also keeping a record of all orders placed within the last 12 months. You will be emailed as soon as we receive your order, and we will also email you to let you know when your order is ready for despatch.

Any problems please email digital.service@truprint.co.uk

Where can I change my account info?

Simply log into your account and from there you can update your email address and change your password / mailing address and payment preferences.

Is there a membership fee or minimum order requirement?

There is no membership fee and no minimum order required.

Why does it say that an account with my email address already exists?

You may have come to Truprint previously and registered to view a friend's photos, or you were interrupted while you were registering. This message means you already have an account with Truprint. To access your Truprint account, you'll need to log in with your email and password. Go to the login page